Delivery & Collection information

Private orders - collection

All private cake orders can be collected directly from the bakery at no cost. We will agree on a date and a time that works for both you and us, if however you are running late or are unable to collect please do get in touch and let us know.

Customers or their dedicated carrier are required to sign a disclaimer upon collection to confirm that the order has been received in good condition whilst we provide the customer with the correct handling and storage instructions with each order, once collected the responsibility for any damage through transportation lies with the customer.

Due to the fresh and fragile nature of our cakes, we strongly advise against collections by bike and recommend that journeys should take no longer than 30 minutes, especially during warm weather.

Private orders - delivery

All private orders have the option for delivery to your desired address within the Sussex area, for an added fee based on the address.

Your order will be delivered by one of our team. Please provide clear delivery instructions, a contact name and telephone number for the delivery driver. If for any reason, the delivery cannot be accepted during the agreed time slot and location, we will take your order back and retain it for the next 24 hours during which time you can get hold of us to request redelivery at an additional charge or to arrange personal collection from our bakery directly.

Online store - UK shipping

We offer shipping to the UK for certain items in our online store. Please note that private orders are excluded from this service.

Once boxes have left the bakery we are no longer accountable for them. Boxes are too large to fit through a letterbox. Due to local delays in the royal mail service delivery may take longer than usual (please note that delays may occur during busy times such as Christmas* or during lockdowns due to the ongoing pandemic). If for any reason we are not able to dispatch your order, we will get in touch with you by email to offer you a different product, a later delivery date, or a refund.

Undeliverable items

Please ensure that you provide the correct delivery address, contact name and number and any delivery instructions if applicable when placing the order. We cannot accept responsibility for items that were non-deliverable due to wrong or insufficient address details or if no one was available to receive the order at the address provided.

Undeliverable items will be returned to us and any re-sends will be subject to further postage and delivery charges. Please note that we do not accept responsibility for items lost or damaged in transit to us and are only able to process re-sends, exchanges or refunds once we have received the damaged goods or wrong items.